Customer Portal Terms of Service
These Terms of Service apply to and govern your use of the customer portal system (the “Customer Portal”) owned and provided by AssuranceSD, Inc., or its affiliated entities and subsidiaries including but not limited to [Personal Accounting Services, LLC], Lori Knapp Richland, Inc. and other affiliated entities (collectively, the “Company”). By using the Customer Portal, you (“you” or “user”) agree to be bound by these Terms of Service.
BY ACCESSING THE SERVICES OR EXECUTING AN ORDER INCORPORATING THESE TERMS, USER IS EXPRESSLY ACCEPTING AND AGREEING TO THIS AGREEMENT IF USER IS AN INDIVIDUAL AGREEING TO THE TERMS OF THIS AGREEMENT ON BEHALF OF AN ENTITY, SUCH AS USER’s EMPLOYER, YOU REPRESENT THAT YOU HAVE THE LEGAL AUTHORITY TO BIND THAT ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THE TERMS OF THIS AGREEMENT, YOU MAY NOT USE THE SERVICES EITHER YOURSELF OR ON BEHALF OF THE ENTITY. COMPANY MAY MODIFY THESE TERMS FROM TIME TO TIME, IN ITS SOLE DISCRETION. COMPANY WILL NOTIFY ITS USERS OF MATERIAL CHANGES TO THIS AGREEMENT BY POSTING THE MODIFIED TERMS ON THE CUSTOMER PORTAL. TOGETHER WITH SUCH MODIFIED TERMS, COMPANY WILL IDENTIFY THE EFFECTIVE DATE OF THE MODIFICATIONS BY INDICATING WHEN THE AGREEMENT WAS LAST UPDATED. YOUR CONTINUED USE OF THE CUSTOMER PORTAL CONSTITUTES AGREEMENT TO OUR REVISIONS OF THESE TERMS OF SERVICE.
1. Customer Portal Information. The Customer Portal is a communication service offered only as a convenience tool to users or their authorized representatives, which may include caregivers, ASD staff, case managers and third-party agencies involved in the user’s care and reimbursement claims (“Third Party Representatives”). You understand that any information you submit through or upload to your Customer Portal will be accessible by the Company, your authorized representative, and Third Party Representatives.
2. Response to Electronic Communication. The Company will promptly respond to electronic inquiries from Customer Portal users regarding any issues in accessing the Portal or log in credentials. In some cases, the staff that needs to respond to an electronic inquiry or other communication may not be immediately available so you should allow at least two (2) business days for the message to be read. With respect to any electronic communications sent by you, we are only able to respond to such communications based on the information you provide. If there is insufficient information provided, we will be unable to provide accurate and reliable service.
3. Account Holder Restrictions. Except for limited circumstances, Customer Portal account holders must be 18 years of age or older.
4. Your Account. In order to access the Customer Portal, you are required to create a user account registered with the Company (your “Account”). When creating your Account, you agree to provide accurate and complete information to The Company, to update your Account information if any changes occur, and further agree that all communications, content, and information provided by you through your Account will be accurate and complete. Your Account is unique to you and each user is responsible for managing all access to such account and may not transfer its account to any third-party. You are responsible for maintaining the confidentiality of all login credentials and other confidential information relating to the use of your Customer Portal account(s) and are fully responsible for all activities that occur using your account. The Customer Portal allows a person designated by you to log into your Account to access your information. The person you designate must agree to follow these Terms of Service. You acknowledge and agree that your use, or the authorized use by your designated representative, of the Services available through the Customer Portal is only for purposes that are legal, proper and in accordance with these Terms of Service and any applicable laws or regulations.
When you log into your Account, we may show you certain information—such as your name, contact details, or health-related records—so that you can view your own Confidential Customer Information (as defined in these Terms of Service). By logging into your Account, you give the Company permission to display your Confidential Customer Information to you or the person designated by you to login to your Account.
5. Account Restrictions. User shall not, and shall not encourage or permit any User or third-party to: (a) modify, adapt, alter, translate, copy, or create derivative works of the Customer Portal; (b) reverse-engineer, decompile, disassemble, or attempt to derive the source code for the Customer Portal, or derive or gain improper access to any models, algorithms, or systems within the Customer Portal; in whole or in part, except to the extent that such activities are permitted under applicable law; (c) distribute, license, sublicense, lease, rent, loan, or otherwise transfer the Customer Portal or access thereto to any third-party; (d) remove, alter, or obscure in any way the proprietary rights notices (including copyright, patent, and trademark notices and symbols) of the Company or its licensors or suppliers contained on or within any copies of the Customer Portal or records or data therefrom; (e) use, or assist any third-party in using or accessing, the Customer Portal for the purpose of creating a product or service competitive with the Customer Portal or its services; (f) use the Customer Portal other than as described in the applicable documentation for such portal or for any unlawful purpose; (g) transfer excessive amounts of data while using the Customer Portal; or (h) access or search (or permit other parties to access or search) the Customer Portal (or download any data or content contained therein or transmitted thereby) through the use of any engine, software, tool, agent, device or mechanism (including “robots,” “spiders,” “crawlers,” “AI agents,” “data mining tools” or other similar tools) other than software provided by Company for the use expressly for such purposes.
6. Limitations on Use of the Customer Portal. You agree that you will NOT upload or transmit any communications or content of any type (including secure messaging) that may infringe upon, misappropriate or violate any rights of any party. You agree that any of the following actions shall constitute a material breach of these Terms of Service:
· signing on as or pretending to be another person;
· transmitting messages or material that infringes on or violates the intellectual property rights of others or the privacy or publicity rights of others;
· transmitting material that is unlawful, obscene, defamatory, predatory of minors, threatening, harassing, abusive, slanderous, or hateful to any person (including to the Company’s personnel);
· using the Customer Portal’s interactive services in any way that is intended or is reasonably likely to harm others;
· collecting or sharing information about others, including email addresses; or
· intentionally distributing viruses or other harmful computer code.
The Company expressly reserves the right, in its sole discretion, to suspend or terminate a user’s access to any interactive services and/or to any or all other areas of the Customer Portal due to any act that would constitute a violation or breach of these Terms of Service.
7. Third-Party Applications and Third-Party Sites. The Customer Portal may offer helpful tips, information available from third-party applications, and links to such third-party applications to assist you in various ways. By clicking these offerings or links, you understand that you may be leaving the Company’s Customer Portal and accessing a third-party website, such as YouTube, to view the helpful information. The Company provides these offerings and links as a convenience and for informational purposes only. The links do not constitute an endorsement by the Company or approval of any features, products or services. The Company bears no responsibility and disclaims any liability for the accuracy, content, or security of such third-party apps. The Customer Portal also connects with third-party websites and platforms to provide your information regarding the services offered by the Company, including government agencies. When registering your account with the Customer Portal you authorize the Company to obtain certain information from various third-party sites or platforms. To the extent you desire to stop the Company from pulling information from these third parties you must notify the Company at the Customer Service email address below with explicit instructions regarding your request to so terminate.
8. Access to Customer Portal. Subject to these Terms of Service, the Company grants to you a personal, revocable, non-assignable, non-sublicenseable, and non-exclusive limited right to (i) use our Customer Portal and (ii) view all Content (as defined herein) provided, made available or otherwise accessible via our Customer Portal. Except as expressly authorized by the Company, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on our Customer Portal, in whole or in part. You may download, save, or print a reasonable number of copies of the materials from our Customer Portal for your own personal, non-commercial use only.
9. Customer Portal Revisions. We may revise the information on the Customer Portal, or otherwise change or update the Customer Portal, including these Terms of Service, without notice to you. The Company may also make improvements and/or changes in products and/or services described on the Customer Portal or add new features at any time without notice. We encourage you to periodically read these Terms of Service to see if there have been any changes to our policies that may affect you. Your continued use of the Customer Portal will signify your continued agreement to these Terms of Service as they may be revised.
10. Customer Service Information. To deactivate your Customer Portal account, please contact technical support at mysdhub@loriknappchoice.com.
If you need information or technical assistance regarding your Customer Portal account, or if you feel that your Account login ID or password have been compromised, please contact technical support. You can find contact information on the portal login page.
Customers who feel that information found in their portal record is inaccurate or incomplete should contact their case managers, healthcare providers or other Third Party Representatives. Customer may also elect to notify the Company at mysdhub@loriknappchoice.com; however, the Company does not commit to have any authority to correct or update any information provided by Third Party Representatives.
11. Email Privacy. Customers who are users of the Customer Portal should be aware that they may be notified by Company via email when there is new information to be viewed in their Account. This means that any person with authorized access to a Customer’s email may be able to see this notification. This could include the Customer’s spouse, employer or anyone else that can access a Customer’s email. The notification that new information is available by accessing one’s Customer Portal may be information that a Customer would not want others to know. Thus, Customers should take this into account when providing an email address and authorizing access for other parties.
12. Confidential Information. “Confidential Information” means any non-public information that the Company (as the disclosing party) treats as confidential or proprietary, including, without limitation, any information, documents, Portal IP (as defined below in Section 19), data relating to the Company or its respective businesses, operations, or technical or financial information, including, without limitation, customer lists, marketing information, finances, pricing, and any other information or materials not available to the general public, or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information does not include information that (i) is or becomes publicly known through no wrongful act of the receiving party; (ii) is received by the receiving party on a non-confidential basis from a third-party, who is not under any obligation to maintain its confidentiality; or (iii) is independently developed by the receiving party without the use of, or reliance on, the disclosing party’s Confidential Information.
13. Your Confidential Customer Information. For purposes of these Terms of Service, your “Confidential Customer Information” includes your protected health information or “PHI” (as that term is defined under HIPAA (as defined below)) and other types of personally identifiable information (“PII”), and the Customer Data, Sensitive Personal Information (as such terms are defined in the Privacy Policy posted in the Customer Portal), and other information related to your health care case management in any form or medium, that is collected, downloaded, or otherwise received by the Company directly or indirectly from you or Third Party Representatives in connection with the provision of the Customer Portal and whose disclosure is protected by applicable law, and you consent to the provision of Confidential Customer Information to the Customer Portal to provide the services to you and Third Party Representatives related to your health care. For purposes of these Terms of Service, “HIPAA” means: (i) the Health Insurance Portability and Accountability Act of 1996; and (ii) the Health Information Technology for Economic and Clinical Health Act (Title XIII of the American Recovery and Reinvestment Act of 2009), and any and all rules or regulations promulgated thereunder from time to time.
14. Protection of Your Confidential Customer Information. The Company is committed to protecting the confidentiality of your Confidential Customer Information. We limit the Company’s employees’ access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. The Company does not release portal audit trail information unless legally required to do so. We shall identify the records released and note the time and date of access each time a Customer accesses their Customer Portal. We have taken steps to make all information received from our online Customer Portal users as secure as possible against unauthorized access and use.
15. Security. Other than general information viewing, the Customer Portal must be accessed with a Secure Sockets Layer (SSL) compatible browser. Our SSL web server uses authentication and offers the highest level of encryption technology commercially available. You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server and disallows your data to be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to your Customer Portal by viewing the digital certificate. This certificate verifies the connection between the Company server’s public key and the server’s identification. You acknowledge that, in addition to the use of an individual Account login ID and Password, access to the Portal may include a Multi Factor Authentication security feature (“MFA”). MFA uses a second factor of identity authentication that may include, but is not limited to, additional log-in security features such as identification and verification of IP addresses, registration of your PC, or use of browser cookies, access filters, or other authentication information. MFA requires you to establish and utilize, in addition to an Account login ID and password, your own individual authentication through the use of personal identifying questions. Further authentication may occur automatically due to the detection of unusual source occurrences in relation to your access credentials
Usernames and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a Customer Portal user, your role in maintaining the security of your Confidential Customer Information is: 1) changing your Account password on a regular basis, and 2) keeping your Account login ID and password confidential. If you believe your Account was accessed inappropriately, please contact technical support.
You agree that you will NOT use the Customer Portal in any way that is intended to provide unauthorized access (hacking) to the Company network or to third-party software vendor networks.
16. Data Usage. The Company uses de-identified and/or aggregated data to benchmark trends and ensure optimal analytics across all providers and payers (collectively, “Analytics Activities”). By using the Customer Portal, you grant to the Company a non-exclusive, non-transferable, non-sublicenseable right to de-identify and aggregate your Confidential Customer Information (your “Aggregated Data”) and use and disclose the results of your Aggregated Data for analytics activities as long as the data is de-identified in accordance with applicable law. The Company may only use your Aggregated Data provided such Aggregated Data is sufficiently aggregated with other third-party data such that Your Aggregated Data does not constitute a material portion of the overall aggregated data and does not contain any Confidential Customer Information that could be used to identify or attribute (i.e. reverse engineer) any portion of your Aggregated Data to you. The Company is solely responsible for use of your Aggregated Data.
17. Disclaimer. You understand that the Company takes no responsibility for and disclaims any and all liability arising from any inaccuracies or defects in software, communication lines, virtual private network, the Internet or any internet service provider (isp), access system, computer hardware or software, or any other service or device that you use to access the Customer Portal. You understand that the Customer Portal may not be available to you at all times due to system failures, back-up procedures, maintenance, or other causes. Access is provided on an “as-is, as-available” basis and the Company does not guarantee that you will be able to access your Customer Portal at any particular time. During times when the Customer Portal is unavailable, other communication methods (e.g., telephone) should be used to contact your fiscal provider.
The Customer Portal, its content, and all site-related services are provided “as is,” with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement. You assume total responsibility and risk for your use of your Customer Portal, all site-related services, and third-party websites. No oral or written information or advice given by the Company or its authorized representatives shall create a warranty of any kind regarding the Customer Portal. Any references to specific products or services on your Customer Portal do not constitute or imply a recommendation or endorsement by the Company unless specifically stated otherwise.
18. Limitation of Liability. The Company and its affiliates, suppliers, and other third parties mentioned or linked to on your Customer Portal are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages (including, without limitation, those resulting from lost profits, lost data, or business interruption) arising out of or relating in any way to the Customer Portal, site-related services and products, content or information contained within the Customer Portal, and/or any third-party website, whether based on warranty, contract, tort, or any other legal theory and whether or not advised of the possibility of such damages. Your sole remedy for dissatisfaction with the Customer Portal, site-related services, and/or third-party websites is to stop using the Customer Portal and any related services. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
19. Intellectual Property Ownership. You recognize and agree that the Customer Portal, including its codebase, scripts, design, modules, content (other than your Confidential Customer Information), and data structures (the “Portal IP”), are the property of the Company or its licensors and are protected by copyright, trademark, and other intellectual property laws, and that you do not acquire any right, title, or interest in or to the Portal IP except the limited and temporary right to use them as necessary for your use of the Customer Portal. All information including, but not limited to, software, artwork, video, audio, pictures, logos, questionnaires, graphics, text and other material contained on or embedded in the Customer Portal (the “Portal Content”), including all associated Portal IP, are the proprietary property of the Company and its licensors, and are protected by copyright and other intellectual property laws unless we have expressly granted you rights in or to that intellectual property. The compilation of all Portal Content on your Customer Portal is the exclusive property of the Company and is protected by United States and international copyright laws. Unless specifically authorized in writing by the Company, any use of these materials, or of any materials contributed to your Customer Portal by entities other than the Company, on any other website or networked computer environment for any purpose is prohibited. Any rights not expressly granted by these Terms of Service or any applicable end-user license agreements are reserved by the Company. Content and features are subject to change or termination without notice in the editorial discretion of the Company.
20. Portal IP and Portal Content Restrictions. You are not permitted to use, copy, sell, display, or distribute the Portal IP, Portal Content, or any portion thereof. The Company may, at any time in its sole discretion, limit or deny your access and use of the Customer Portal and the Portal IP. The Company may also seek other available remedies if you engage in any impermissible, illegal, or improper conduct judged by the Company in its sole discretion to be in breach of these Terms of Service.
21. User Feedback and Suggestions. If you provide any feedback, suggestions, ratings, reviews, ideas, questions, improvements (collectively, the “Submitted Content”) to the Company or its affiliates, the Company will own all right, title, and interest in and to such Submitted Content. Except as set forth herein, the Company and its affiliates will be entitled to use your Submitted Content without restriction, provided, however, all further use or disclosure of your Submitted Content must be anonymized, de-identified and/or rendered in such a manner so as not to identify you. You represent and warrant that, to the extent applicable, you own or otherwise control and have authorization to transmit, upload, submit, or otherwise supply Submitted Content, that your Submitted Content is accurate, and that your use of the Submitted Content does not violate these Terms of Service. Whenever transmitting, uploading, submitting or otherwise supplying Submitted Content directly to the Company, to the extent any ownership rights in such Submitted Content vests in you, you agree that you are granting Class Valuation a royalty-free, non-exclusive, universal, perpetual, irrevocable, sublicensable, commercial and non-commercial right to use, distribute, sell, publish, and otherwise make use of such Submitted Content. You warrant that you have the right to grant the foregoing rights to the Company in such Submitted Content.
22. Copyright Notice. The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials appearing on your Customer Portal infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked.
In accordance with the DMCA, the Company has designated an agent to receive notification of alleged copyright infringement in accordance with the DMCA. Any written Notification of Claimed Infringement should comply with Title 17, United States Code, Section 512(c)(3)(A) and should be provided in writing to our designated agent as follows:
Agent for copyright issues: Paul Balhorn
Address: AssuranceSD, Inc.
2112 Broadway St. NE Suite 225, #218
Minneapolis, MN 55413
23. Indemnification. You agree to defend, indemnify, and hold harmless the Company and any of its parents, subsidiaries, affiliates, partners, vendors, licensors, contractors, or agents, including any owners, managers, officers, employees, successors, assignees, representatives, or attorneys thereof, from and against any and all claims, damages, losses, and expenses, including attorneys’ fees, arising out of or related to your use of the Customer Portal, your violation of these Terms of Service, violation of any third-party right, or your willful misconduct or negligence. Your use of the Customer Portal is subject to any and all conditions imposed by the Company.
24. Governing Law; Venue. This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflicts of law principles. All disputes brought under this Agreement shall be brought in the state or federal courts located in Delaware.
25. Entire Agreement. These Terms of Service set forth and constitute the entire agreement between you and the Company with respect to the Customer Portal, and supersedes any and all prior agreements, understandings, promises and representations made by either party to the other concerning the Customer Portal and these Terms of Service.
26. Term. These Terms of Service shall continue until terminated. The Company may at any time terminate this agreement with You, including without limitation as a result of Your breach of these Terms of Service or as may be required by law.
Last updated: October 18, 2025.